ONDAGO TERMS & CONDITIONS - GROUPS
*Groups booking and quoting T&C will come into effect as of July 1 1st 2019.*
QUOTING PROCESS
- Ondago will provide a trip quote based on a client’s request using information provided through the RFQ form.
- The quote will outline a price based on trip inclusions and a minimum number of paying passengers.
- a. Trip pricing will be tiered based on group size. Ondago reserves the right to adjust pricing based changes made within 30 days of trip departure.
- Once the client has approved the quote and sample itinerary, Ondago will issue a trip contract.
- The client has 14 days from the date of contract issue to sign it. No bookings will be made until the signed contract has been returned.
- a. If the contract is not signed, the quote becomes automatically void.
- b. Once signed, the booking process will start.
- Any changes after the contract has been signed may result in price increases based on supplier availability and seasonality.
ITINERARY & GROUP CHANGES
- Any requests to change the itinerary less than 30 days prior to the trip departure date may result in additional charges and are based on availability.
- Any changes in group size are subject to tiered pricing presented at time of quoting.
- Please note that variation of price may occur depending on the number of students travelling, choice of activities and due to price increases beyond our control of activities, insurance and transportation.
PASSENGER LISTS
- Passenger lists are to be provided by the client 30 days prior to trip departure.
- Any changes to passenger numbers within 30 days prior to departure may result in added fees subject to the nature of the change and group size.
PAYMENT TERMS
- Upon signing the contract a 20% deposit will become due immediately based on the minimum passenger number and standard accommodation for that trip.
- The initial fee will be applied as credit towards the final invoice.
- Full payment is due 30 days before trip departure date.
- CLIENTS WILL BE SENT PAYMENT REMINDERS 6 WEEKS PRIOR AND 4 WEEKS PRIOR TO WHEN FULL PAYMENT IS DUE
- If full payment is not received 30 days prior to departure this will result in the following penalties OR late payment fees:
PAYMENT OPTIONS
Ondago accepts 5 payment methods: Flywire, Credit Card, Cheque, Wire Transfer and Cash..
- Preferred Method: FLYWIRE Access the link and pay in local currency with preferred exchange rates: https://payment.flywire.com/pay?recipient=Ondago
- Credit Card If you’d like to pay by credit card, an Ondago staff member will send you a credit card authorization form. There is a 3% processing fee that will be added to your invoice.
- Cheque If you’d like to pay by cheque, please make the cheque out to Ondago Canada.
- Cash Ondago accepts cash payments only if a client makes a direct deposit to the bank, using the information below.
- Wire Transfer If you’d like to pay by wire transfer, please add $35 for the banking transaction fee. Please send the bank receipt to Ondago staff so they can track the payment to: ap.Ondago@receiptbank.me
Beneficiary: Ondago International Student Exchange of Canada Ltd. Bank: TD Canada Trust Bank Address: 5400 Yonge Street Toronto, Ontario Canada M2N-5R5 Bank Institution number: 004 Account: 5999281 Branch/Transit: 02332 Swift code: TDOMCATTTOR
CANCELLATIONS
- A client may cancel a trip at any point subject to the following penalty fees:
- If a trip is canceled more than 30 days prior to trip departure - the 20% deposit will not be refunded.
- Within 30 days of trip departure as follows: